Privacy
What the enquiry form collects, and who reads it.
Urban Shores Plumbing & Gas collects what it needs to quote and carry out plumbing work, and nothing beyond that. This page explains what is asked for, where it goes and how to have it removed.
This policy is provisional. It reflects the staging website as inspected on 26 August 2026 and the production systems currently planned or confirmed by the owner. Staging behaviour and planned production behaviour are identified separately below. The final production data flows, recipients and processors, retention, cookies and browser storage, consent controls, overseas processing or support access, and deletion and backup behaviour are to be confirmed before launch. This policy also needs final Australian privacy and legal review before launch.
What the enquiry form collects
The current staging enquiry forms are static previews. They display fields for a name, phone number, suburb, optional email address and job description. The excavator preview also displays a requested date and transport preference. These previews are not configured to submit or store enquiries, send form notifications or transfer enquiry information to ServiceM8.
The staging previews contain fields for page and campaign attribution that may be used in production, but no production submission or measurement flow is currently configured or verified. The exact attribution information retained with a production enquiry, and how it is used, is to be confirmed before launch.
Why it is collected
- To answer the enquiry and discuss the work.
- To quote, schedule and carry out plumbing and gas work.
- To confirm an excavator hire and complete the hire agreement.
- To meet record-keeping obligations that apply to licensed work.
Who reads it
The current staging previews send no enquiry to anyone. For production, the confirmed intended notification recipients are the Urban Shores office inbox and Dennis, and Amy handles privacy questions internally. Exact form routing, all recipients and processors, and their access are to be confirmed before launch. In its business operations, Urban Shores shares details outside Urban Shores only where the work requires it, for example with a supplier or subcontractor attending a job, and only what that person needs.
Urban Shores does not sell your details, and does not pass them to anyone for their own marketing.
Where it is stored, and for how long
The staging website uses WordPress as its content-management platform and EtchWP as its page builder. The owner confirms OVH hosting in Australia, Cloudflare for website delivery and security, and ServiceM8 for customer and job management. OVH's Australian hosting location does not establish that every downstream copy of information remains in Australia. Exact production form storage, whether and how submissions transfer to ServiceM8, all recipients and processors, retention periods, overseas processing or support access, and deletion and backup behaviour are to be confirmed before launch.
Analytics and advertising
Cloudflare Web Analytics is currently active on staging. Logged-out browser verification found the Cloudflare beacon and requests to /cdn-cgi/rum. No Cloudflare analytics cookie or browser-storage value was observed during that check. Google Analytics 4, Google Tag Manager, Meta tracking, advertising tags and call tracking were not observed on staging.
Google Tag Manager (tag management), Google Analytics 4 (analytics), Meta tracking (advertising and measurement), and Google advertising or other advertising tags are planned for production, but were not observed on staging during this inspection. Their exact configuration, data collected, cookie or browser-storage use, consent controls, recipients and processors, retention, and overseas processing or support access are to be confirmed before launch. GA4, Meta, advertising tags and any other non-essential tracking must not be enabled until the final policy wording, complete tag inventory and consent decision have been reconciled and verified.
Seeing or deleting what is held
Email [email protected] to ask what Urban Shores holds about you, request a correction, or ask for deletion. A deletion request will be assessed against any legal, accounting, licensing, signed-agreement, completed-work and backup obligations that require information to be kept. Urban Shores will explain any limit that applies. The exact production deletion process and backup behaviour are to be confirmed before launch.
Cookies
Logged-out browser verification on staging found no cookies in document.cookie or the browser cookie jar, and no values in localStorage or sessionStorage. No Cloudflare analytics cookie or browser-storage value was observed. This is a record of that inspection, not a final production cookie or storage inventory. The complete production inventory, purpose and duration of each item, and any consent controls are to be confirmed before launch.
Questions or complaints
Email [email protected] and Amy will handle it. If you are not satisfied with the response, you can raise the matter with the Office of the Australian Information Commissioner.
Rather ask a person?
Email the office and Amy will answer, or call and ask on the phone.